Products Warranty

  1. Do you offer warranty?
    • Warehouse Deal generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.

      The following terms and conditions apply to the warranty:
      • Damages due to misuse by the user or during delivery will not be covered by this warranty
      • This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift, they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.
    • Damage on Arrival (DOA)

      This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:

      • You must check your item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
      • Please do not return the faulty item to us without our approval.
  2. What should I do if there is a part missing?

    Please confirm with us thay you have checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

  3. Refund and replacement

    Refund and replacement generally take up to 2-3 working days to process, and will notify you right after it has been processed.

    NOTE
    • A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
    • Subject to the terms and conditions of this warranty, if your goods are defective within 12 months of your purchase, we can return the item for repair. If the failure is major and can’t be repaired, we will
      provide you a replacement or refund for the full amount of the purchase price (in the event that it is not possible to repair the goods or a replacement is unavailable).