Shipping Policy and Faqs

  1. Do you ship to international address?

    Currently, we only ship within Australia.

  2. How are the items delivered?

    The item is shipped via Australia Post, Fastway, Toll or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.

  3. Can I use my own delivery service?

    We only use our nominated carrier for delivery.

  4. How can I cancel my order?

    Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.

  5. 5. How long does it take to ship to my customers?

    The estimated delivery time frames are:

    • For customers in VIC, approximately 7 - 9 working days;
    • For customers in NSW, SA, ACT, approximately 6 - 10 working days;
    • For customers in QLD, NT,WA and TAS, approximately 9 - 12 working days.
    NOTE:
    • Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working day after receipt of cleared payment).
    • We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
  6. When will the item be dispatched?

    Most items will be dispatched within 2 days after full payment is received.

  7. Where can I find the delivery information?

    Tracking information will be emailed to you once item dispatched. We will email you.

Depending on your area, all our orders will be delivered by trusted courier companies, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. *Your signature may be required upon delivery.

Please note that these are estimated delivery times only, therefore Warehouse Deal is not guaranteeing delivery dates. Sometime processing time can take up to 5 business days especially due to Covid-19. Delivery times are approx 7-12 business days from the shipment date and depends to your shipping desitation.

For more information please read our Shipping Guide section.

Returns

By placing an order at Warehouse Deal, you are responsible for the cost of return shipping back to Warehouse Deal. Please refer to our Returns Policy for further information on how to return your packages.