FREQUENTLY ASKED QUESTIONS

Payment

  • What payment method do you accept?
    We accept VISA, MasterCard, Apple pay, Zip Pay and PayPal. When you are directed to the checkout page, you can choose to pay by any method.

  • How long does it take to confirm the payment?
    Warehouse Deal will only dispatch items when full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases such as eCheck from Paypal can take up to 5 days or more.
  • Is the product cost inclusive of GST?
    Yes. All product costs have included GST.

Shipping

  • Do you ship to international addresses?
    Currently, we only ship within Australia.
  • How are the items delivered?
    The item is shipped via Australia Post, Fastway, Toll or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch. Check out our Shipping Guide page for more information.
  • Can I come to your warehouse to pay and pick up the item?
    We regret to inform you that the pick-up option from our warehouse is unavailable to maintain dispatch efficiency. Please note that payment needs to be made before the items leave the warehouse.
  •  Do you offer express shipping?
    We do not offer express shipping. All our products are delivered by standard delivery.
  • Can I use my own delivery service?
    No, we only use our nominated carriers for delivery
  • How can I cancel my order?
    Please note that we can only cancel your order if it's less than 24 hours since you ordered, or if the item has not been dispatched from our warehouse or not allocated to dispatch. If it's more than 24 hours RTS (Return to Sender) or Admin fees may apply.As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
  • How long does it take to ship to my customers?
    Estimated delivery time frames are as follow:
    • For VIC customers, in approximately 3 - 5 working days;
    • For NSW, SA, ACT customers, in approximately 4 - 8 working days;
    • For QLD, NT, WA, and TAS customers, in approximately 7 - 10 working days.
  • Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below
    • For VIC customers, in approximately 8 - 13 working days;
    • For NSW, SA, ACT customers, in approximately 10 - 15 working days;
    • For QLD, NT, WA, and TAS customers, in approximately 12 - 19 working days
  • When will the item be dispatched?
    Most items will be dispatched the very next day after full payment is received.

  • Where can I find the delivery information?
    Tracking information will be emailed and text to you. Alternatively, you can also view it on the order page.
  • What do I do if I need to change the delivery address?
     If your order is not dispatched you can email us your updated shipping address on info@warehousedeal.com.au. If an order dispatched you can call or contact respected courier company and redirect address with provided tracking number

Warranty

  • Do you offer a warranty?
    • Warehouse Deal generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.

The following terms and conditions apply to the warranty:

  • Damages due to misuse by the user or during delivery will not be covered by this warranty
  • This warranty does not cover any accessories or bonus gifts. Regarding accessory and bonus gifts, they would be noted in our listing, including (but limited to ) battery, carry bag, etc.
  • Damage on Arrival (DOA)
    This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:

    • You must check their item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
    • Please do not return the faulty item to us without our approval.
  • What should I do if there is a part missing?
    Please check the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately on info@warehousedeal.com.au so that we can offer our assistance.

  • Refund and replacement
    Refund and replacement generally take up to 3 working days to process, and will notify you right after it has been processed.

NOTE:

  • A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.